Effective Date: June 20, 2025
These Terms and Conditions govern your use of the Luxe of Elara website and your purchase of products from www.luxeofelara.com. By using this website, you agree to comply with and be bound by the following terms.
1. Use of the Website
You may use our website for lawful purposes only. You agree not to:
- Violate any applicable laws or regulations
- Interfere with or disrupt the operation of the site
- Use any automated system to access or scrape data from our site without permission
2. Product Availability
All products are available for pre-order only unless otherwise stated. Quantities are limited and restocks are not guaranteed. Luxe of Elara reserves the right to cancel or limit the quantity of any product ordered.
3. Pre-Order Policy
When you place a pre-order, you are purchasing an item before it is available to ship. Estimated ship dates are noted on each product page and are subject to change. Delays may occur due to production timelines.
4. Pricing and Payments
All prices are listed in USD. We reserve the right to change prices at any time without notice. Payments are processed securely through third-party providers. Orders will not be confirmed until full payment is received.
5. Shipping
Please review our Shipping Policy for detailed information on shipping timelines and options. Luxe of Elara is not responsible for delays caused by carriers or customs.
6. Returns and Exchanges
Due to the made-to-order nature of our garments, we do not accept returns or exchanges unless an item is received damaged or incorrect. See our Returns Policy for full details.
7. Intellectual Property
All content on this site, including images, text, logos, and designs, is the property of Luxe of Elara and is protected by intellectual property laws. Unauthorized use is prohibited.
8. Limitation of Liability
Luxe of Elara is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.
9. Governing Law
These terms are governed by the laws of the State of Florida. Any disputes shall be resolved in the appropriate courts of Manatee County, Florida.
10. Contact
For any questions, please contact us at:
[email protected]
Luxe of Elara
1206 6th Ave W, STE 100 PMB2020
Bradenton, Florida 34205
Shipping Policy
Shipping Model: Pre-Order Only
1. Order Fulfillment
All Luxe of Elara garments are made-to-order. Estimated ship dates are listed on each product page. Please allow up to 3-5 business days after the ship date for order processing and dispatch.
2. Domestic & International Shipping
We offer:
- Standard and expedited shipping within the U.S.
- International shipping to select countries
Shipping costs are calculated at checkout.
3. Tracking
Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking to update.
4. Delays
We are not responsible for carrier delays, customs processing times, or external events beyond our control.
5. Address Accuracy
Customers are responsible for ensuring all shipping information is accurate. We are not responsible for lost packages due to incorrect addresses.
Returns & Exchange Policy
Made-to-Order Policy
All Luxe of Elara pieces are custom-made and final sale. We do not accept returns or exchanges except in cases of:
- Damaged upon arrival
- Incorrect item sent
1. Reporting an Issue
If your item arrives damaged or incorrect, contact us within 7 days of delivery with:
- Order number
- Description of the issue
- Clear photos of the item and packaging
Send to: [email protected]
2. Resolution
If eligible, we may offer:
- A replacement (subject to stock)
- A refund (at our discretion)
All returns must be unused, unworn, and in original packaging.
3. Ineligible Items
Returns will not be accepted if:
- The item has been worn or altered
- The request is made after 7 days
- The issue is due to normal wear or incorrect sizing
