Made-to-Order Policy
All Luxe of Elara pieces are custom-made and final sale. We do not accept returns or exchanges except in cases of:
- Damaged upon arrival
- Incorrect item sent
1. Reporting an Issue
If your item arrives damaged or incorrect, contact us within 7 days of delivery with:
- Order number
- Description of the issue
- Clear photos of the item and packaging
Send to: [email protected]
2. Resolution
If eligible, we may offer:
- A replacement (subject to stock)
- A refund (at our discretion)
All returns must be unused, unworn, and in original packaging.
3. Ineligible Items
Returns will not be accepted if:
- The item has been worn or altered
- The request is made after 7 days
- The issue is due to normal wear or incorrect sizing
